Black Pastel | Artisan Website Solutions
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Hosting & ongoing care

Website Support

Simple hosting when that is all you need, practical ongoing support when you want help with updates, and tailored care for websites that need something more involved.

Hosting from £10/month · Standard support from £25/month · Tailored support available
Hosting from £10/month
Standard support from £25/month
Tailored support when needed
One clear point of contact
Support beyond launch

A website should not be something you worry about alone

Launching a website is only the beginning. As your business changes, your website may need updates, technical checks, content refinements, booking adjustments, product changes, email support or general maintenance. A support plan gives you a clearer way to keep things running properly without handling the technical side yourself.

Website support and maintenance planning
More than occasional updates

Reliable support for the website your business depends on

Ongoing website support is about more than changing a few words or swapping an image. It is about keeping your website reliable, current and aligned with your business as things evolve.

Whether you need simple content changes, ongoing improvements, technical checks, hosting, mailbox setup or help with a more advanced booking or ecommerce system, your support plan gives you one clear point of contact.

One place for help Request updates, fixes and improvements without needing to manage the technical side yourself.
Built around your website Choose lighter support for simple sites or stronger care for more advanced systems.
Talk Through Your Support Needs
What support can include

Website care shaped around how your site actually works

Different websites need different levels of support. A simple brochure website may only need light updates and hosting, while booking systems and ecommerce websites usually need more active care.

Website hosting and technical maintenance
A simple starting point

Hosting Only

For businesses that simply need a reliable home for their website without an ongoing content or support package.

  • Secure website hosting
  • SSL and hosting environment
  • Basic hosting-side upkeep
  • No routine content changes included
Website content updates and refinements
Text, images and refinements

Website Updates

Keep your site current with text changes, image swaps, page refinements, new content, service changes and small layout improvements.

  • Text and image updates
  • Page and section refinements
  • Seasonal content changes
  • Ongoing improvement support
Booking and ecommerce support
Bookings, products and payments

System Support

Booking and ecommerce websites often need stronger ongoing care, from product updates and payment checks to booking flow refinements.

  • Booking system changes and checks
  • Product, service or gallery updates
  • Payment flow and Stripe support
  • More active support for advanced websites
How support works

A clear monthly route for website updates, care and improvements

The right support plan gives you a practical way to keep your website running smoothly, request changes and build on the work already done.

1

Choose the right plan

We look at the type of website you have and how much support you are likely to need each month.

2

Send updates when needed

You can request changes, content updates, small fixes or support when something needs attention.

3

Your website is maintained

Hosting, upkeep, technical care and agreed support work help keep your website stable and current.

4

We refine as you grow

Your website can be improved over time with stronger content, smoother systems and better user journeys.

Website support process and ongoing care
Peace of mind

Supported beyond launch

Your website should not sit untouched for months while content becomes outdated, features need attention or small issues are left unresolved.

With support in place, you have a clearer way to keep your website maintained, updated and useful, whether your site is simple and content-led or built around bookings, payments and more advanced functionality.

View Support Plans
Hosting Website hosting is included in support plans, with a hosting-only option available where suitable.
Updates Request text changes, image swaps, small refinements and content updates when your business changes.
Email Professional mailbox setup can help your business look more established and consistent.
Systems Booking and ecommerce websites can be supported with stronger ongoing care and refinements.
Booking and ecommerce care

Advanced websites need stronger support

Websites with booking forms, ecommerce functionality, payment flows or customer journeys often need more active support than a standard brochure website.

As your services, products, prices, availability or payment preferences change, your website systems may need adjusting too. The right plan helps keep those systems practical and properly managed.

Booking system changes Support for booking flows, deposits, service options, pricing changes and customer journeys.
Ecommerce updates Support for product changes, content updates, payment checks and shop refinements.
Discuss Your Website
Managing a booking system
Why support matters

Built to keep your website useful beyond launch

Monthly support helps your website stay reliable, current and easier to manage, while giving you someone to turn to when changes or technical questions come up.

Less stress

You do not need to manage hosting, updates, fixes and technical changes alone.

A fresher website

Your website can stay more current with updated text, images, services, prices and seasonal information.

More reliable systems

Booking and ecommerce websites can be monitored, refined and supported as the business changes.

Professional email

Branded email setup helps your business feel more established and consistent when customers contact you.

Room to improve

Support is not just maintenance. It can also help your website become stronger over time.

One point of contact

You have a clearer route for questions, updates, fixes and improvements instead of juggling separate services.

Professional email options

Email addresses that match your business properly

A professional mailbox using your own domain can help your business feel more established and trustworthy. Basic mailbox setup may suit smaller businesses, while upgraded mailbox options are available for higher storage, sending limits and more advanced email use.

*Basic mailbox availability depends on the website/support setup and domain requirements. Upgrade costs are per mailbox, per month.

Hosting & support

Simple starting prices, with support tailored when your website needs more

Not every website needs the same level of care. Choose hosting only when you simply need the site kept online, standard support for occasional routine changes, or a tailored support arrangement for more active, technical or business-critical websites.

Keep it simple

Hosting Only

£10

Per month

  • Secure website hosting
  • SSL and hosting environment
  • Basic hosting-side upkeep
  • Suitable for stable websites
  • No routine content changes included
Best for businesses that are happy managing their own content and simply need their website hosted reliably.
Built around your requirements

Tailored Support

Quoted

Based on your website and support needs

  • More regular content and website changes
  • Booking system or ecommerce support
  • Back-office tools and integrations
  • More involved technical maintenance
  • Priority or higher-touch support where required
We review the website, the systems it relies on and the level of ongoing involvement you need, then quote a support price that reflects the actual work required.
Not sure which level fits?

Tell us what your website does and how often you expect to need help. We will recommend the simplest sensible option rather than putting you on a larger support package than you need.

Discuss Your Support Needs
Common questions

Before you choose a support plan

Is hosting included in the monthly service cost?

Hosting is included with Standard Support and any tailored support arrangement. If you only need hosting, our Hosting Only option starts at £10 per month.

Do you offer professional email addresses using my domain?

Yes. We can set up email addresses using your domain, such as hello@yourdomain.co.uk. Basic mailbox setup may be suitable for lighter use, and upgraded mailbox options are also available for businesses that need more storage, higher sending limits and additional features.

What is the difference between basic and upgraded mailboxes?

Basic mailboxes are best for lighter use, with lower storage and sending limits. Business and Premium mailbox upgrades offer more storage, more aliases, more forwarding rules, higher daily sending limits and stronger email features.

Is SEO included?

We include SEO foundations, meaning your website is built with clean structure, sensible hierarchy and metadata in mind. Ongoing SEO work or campaigns would be discussed separately.

Is the domain name included?

No. Domain registration is kept separate because domain prices vary depending on the name and extension. Keeping it separate also helps ensure the domain remains clearly owned by you.

What happens if I need updates later?

Standard Support is designed for occasional small changes and routine help. If you need regular updates, development work or more involved technical support, we will quote a tailored support arrangement around what your website actually needs.

Do booking systems need a support plan?

Booking systems often need more active care than a simple brochure website. We therefore review the system and quote support around its complexity, how business-critical it is and the amount of ongoing help you are likely to need.

Website support and maintenance dashboard preview
Website support updates on mobile
Built with intention

Keep your website cared for, updated and useful.

Website support gives you a clearer way to keep your site hosted, maintained, updated and useful, so your online presence can continue working for your business beyond launch.

Website support by Black Pastel

Want your website properly looked after?

Whether you only need hosting, occasional website help or a more involved support arrangement, we can put together a level of care that makes sense for the way your website is actually used.