Black Pastel | Artisan Website Solutions
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Ongoing website care

Website Support

Keep your website hosted, maintained and updated, with clear monthly support plans designed for small businesses that want reliable help beyond launch.

Hosting included · Website updates · Email setup · Booking and ecommerce support
Hosting and maintenance
Content updates
Booking system care
Professional email setup
Support beyond launch

A website should not be something you worry about alone

Launching a website is only the beginning. As your business changes, your website may need updates, technical checks, content refinements, booking adjustments, product changes, email support or general maintenance. A support plan gives you a clearer way to keep things running properly without handling the technical side yourself.

Website support and maintenance planning
More than occasional updates

Reliable support for the website your business depends on

Ongoing website support is about more than changing a few words or swapping an image. It is about keeping your website reliable, current and aligned with your business as things evolve.

Whether you need simple content changes, ongoing improvements, technical checks, hosting, mailbox setup or help with a more advanced booking or ecommerce system, your support plan gives you one clear point of contact.

One place for help Request updates, fixes and improvements without needing to manage the technical side yourself.
Built around your website Choose lighter support for simple sites or stronger care for more advanced systems.
Talk Through Your Support Needs
What support can include

Website care shaped around how your site actually works

Different websites need different levels of support. A simple brochure website may only need light updates and hosting, while booking systems and ecommerce websites usually need more active care.

Website hosting and technical maintenance
Hosting, checks and upkeep

Hosting & Maintenance

Keep your website hosted, stable and supported with routine technical care and help when something needs checking.

  • Website hosting included in support plans
  • Basic technical upkeep and checks
  • Troubleshooting and small fixes
  • Hosting-only option available
Website content updates and refinements
Text, images and refinements

Website Updates

Keep your site current with text changes, image swaps, page refinements, new content, service changes and small layout improvements.

  • Text and image updates
  • Page and section refinements
  • Seasonal content changes
  • Ongoing improvement support
Booking and ecommerce support
Bookings, products and payments

System Support

Booking and ecommerce websites often need stronger ongoing care, from product updates and payment checks to booking flow refinements.

  • Booking system changes and checks
  • Product, service or gallery updates
  • Payment flow and Stripe support
  • More active support for advanced websites
How support works

A clear monthly route for website updates, care and improvements

The right support plan gives you a practical way to keep your website running smoothly, request changes and build on the work already done.

1

Choose the right plan

We look at the type of website you have and how much support you are likely to need each month.

2

Send updates when needed

You can request changes, content updates, small fixes or support when something needs attention.

3

Your website is maintained

Hosting, upkeep, technical care and agreed support work help keep your website stable and current.

4

We refine as you grow

Your website can be improved over time with stronger content, smoother systems and better user journeys.

Website support process and ongoing care
Peace of mind

Supported beyond launch

Your website should not sit untouched for months while content becomes outdated, features need attention or small issues are left unresolved.

With support in place, you have a clearer way to keep your website maintained, updated and useful, whether your site is simple and content-led or built around bookings, payments and more advanced functionality.

View Support Plans
Hosting Website hosting is included in support plans, with a hosting-only option available where suitable.
Updates Request text changes, image swaps, small refinements and content updates when your business changes.
Email Professional mailbox setup can help your business look more established and consistent.
Systems Booking and ecommerce websites can be supported with stronger ongoing care and refinements.
Booking and ecommerce care

Advanced websites need stronger support

Websites with booking forms, ecommerce functionality, payment flows or customer journeys often need more active support than a standard brochure website.

As your services, products, prices, availability or payment preferences change, your website systems may need adjusting too. The right plan helps keep those systems practical and properly managed.

Booking system changes Support for booking flows, deposits, service options, pricing changes and customer journeys.
Ecommerce updates Support for product changes, content updates, payment checks and shop refinements.
Discuss Your Website
Managing a booking system
Why support matters

Built to keep your website useful beyond launch

Monthly support helps your website stay reliable, current and easier to manage, while giving you someone to turn to when changes or technical questions come up.

Less stress

You do not need to manage hosting, updates, fixes and technical changes alone.

A fresher website

Your website can stay more current with updated text, images, services, prices and seasonal information.

More reliable systems

Booking and ecommerce websites can be monitored, refined and supported as the business changes.

Professional email

Branded email setup helps your business feel more established and consistent when customers contact you.

Room to improve

Support is not just maintenance. It can also help your website become stronger over time.

One point of contact

You have a clearer route for questions, updates, fixes and improvements instead of juggling separate services.

Professional email options

Email addresses that match your business properly

A professional mailbox using your own domain can help your business feel more established and trustworthy. Basic mailbox setup may suit smaller businesses, while upgraded mailbox options are available for higher storage, sending limits and more advanced email use.

*Basic mailbox availability depends on the website/support setup and domain requirements. Upgrade costs are per mailbox, per month.

Support plans

Choose the right level of ongoing website care

Standard websites and advanced booking or ecommerce systems need different levels of support, so the plans are split into two clear routes.

These plans are suited to brochure-style and content-led websites that need website hosting, updates and ongoing support, but do not rely on more complex booking or ecommerce functionality.

Hosting Only

£15

Per month

  • Secure website hosting
  • Basic technical upkeep
  • Suitable for stable websites
  • No ongoing content updates
Best for clients who do not need regular changes but still want their website hosted reliably.

Essentials

£25

Per month

  • Hosting included
  • Minor text and image updates
  • Basic checks and support
  • Professional email setup where needed
Ideal for smaller websites that do not change often but still need ongoing care.

Managed

£75

Per month

  • Hosting included
  • Ongoing updates and improvements
  • Priority support
  • More involved technical and content help
  • Suitable for more tailored builds
Best for clients who want a more hands-on ongoing service rather than occasional updates only.
Booking system websites and ecommerce websites need a higher level of ongoing support, testing and management, so these website maintenance plans are structured separately.

Hosting Only

£15

Per month

  • Website hosting
  • Hosting environment for advanced site builds
  • No ongoing ecommerce or booking support
A baseline option for advanced sites where the client only wants hosting, not active management.

Essentials

£35

Per month

  • Hosting included
  • Minor product, service or availability updates
  • Routine maintenance for booking or ecommerce setup
  • Light troubleshooting
A good fit where advanced features exist but support demand should stay limited.

Managed

£95

Per month

  • Hosting included
  • Priority maintenance queue
  • Faster support turnaround
  • Broader ongoing support for key site functionality
Best for complex managed websites where performance, uptime and continued refinement really matter.
Common questions

Before you choose a support plan

Is hosting included in the monthly service cost?

Yes. Hosting is included in our monthly support plans. This keeps things simpler and gives clients a more complete service. We can also offer a hosting-only option for clients who do not need ongoing updates.

Do you offer professional email addresses using my domain?

Yes. We can set up email addresses using your domain, such as hello@yourdomain.co.uk. Basic mailbox setup may be suitable for lighter use, and upgraded mailbox options are also available for businesses that need more storage, higher sending limits and additional features.

What is the difference between basic and upgraded mailboxes?

Basic mailboxes are best for lighter use, with lower storage and sending limits. Business and Premium mailbox upgrades offer more storage, more aliases, more forwarding rules, higher daily sending limits and stronger email features.

Is SEO included?

We include SEO foundations, meaning your website is built with clean structure, sensible hierarchy and metadata in mind. Ongoing SEO work or campaigns would be discussed separately.

Is the domain name included?

No. Domain registration is kept separate because domain prices vary depending on the name and extension. Keeping it separate also helps ensure the domain remains clearly owned by you.

What happens if I need updates later?

That is exactly what the support plans are for. You can request changes as needed, and we will handle them for you rather than leaving you to update the site yourself.

Do booking systems need a support plan?

In most cases, yes. Booking systems tend to need more active management over time, especially if your services, pricing, products or payment settings change.

Website support and maintenance dashboard preview
Website support updates on mobile
Built with intention

Keep your website cared for, updated and useful.

Website support gives you a clearer way to keep your site hosted, maintained, updated and useful, so your online presence can continue working for your business beyond launch.

Website support by Black Pastel

Want your website properly looked after?

If you want a clear, reliable website support setup with hosting, updates, website maintenance and ongoing help all in one place, we would love to talk through the right plan for your website.