Black Pastel | Artisan Website Solutions
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Website support and maintenance

Website Support & Maintenance THAT KEEPS THINGS RUNNING SMOOTHLY

Hosting Included · Ongoing Updates · Reliable Technical Support

A website should not feel like something you launch and then worry about managing alone. Our website support and maintenance plans are designed to keep your website secure, updated, hosted and working properly as your business grows.

From brochure websites to booking systems and more tailored builds, we provide ongoing website support, practical updates and reliable technical help so your website stays useful long after launch.

VIEW SUPPORT PLANS
DISCUSS YOUR WEBSITE
Hosting included • Professional email setup available • Booking systems fully managed

More than just occasional updates

Ongoing website support is about far more than changing a few words on a page now and then. It is about keeping your website reliable, professional and aligned with your business as things evolve over time.

Whether that means content changes, technical fixes, website maintenance, booking system adjustments or continued improvements, having the right support plan in place gives you peace of mind and saves you from having to manage the technical side yourself.

Many clients choose monthly website support because it gives them one simple point of contact whenever something needs updating, improving or checking.

TALK THROUGH YOUR NEEDS
Support and maintenance planning

What support CAN INCLUDE

Depending on your website and the level of website support you choose, your plan can cover the practical day-to-day things that keep your website working properly, looking current and performing reliably.

Website Hosting

Secure website hosting is included within our website support plans, so you do not need to manage a separate hosting account unless you prefer a hosting-only option.

Content Updates

Text changes, image swaps, page adjustments, and small refinements can all be handled as part of your ongoing support.

Technical Maintenance

We help keep everything running smoothly behind the scenes with ongoing website maintenance, technical checks, fixes and general upkeep where required.

Booking System Management

If your website includes a booking system, your plan can also cover payment settings, booking flow refinements, and ongoing management.

Clear details ON THE ESSENTIALS

These are the areas clients often ask about most when it comes to ongoing website support, website hosting, maintenance costs and what is included in a monthly plan.

Hosting

Hosting is included in our monthly support plans because it keeps things simpler for clients and allows us to manage the technical side properly.

For clients who do not need ongoing support, we can also offer a hosting-only option.

  • Hosting included in monthly plans
  • Hosting-only option available
  • Simple setup without extra hassle

Professional Email

We can set up professional email addresses using your domain, helping your business appear more established and consistent.

A basic mailbox setup can be included where suitable, while upgraded mailbox options are available for businesses that need more storage, higher sending limits, and additional features.

  • yourname@yourdomain style addresses
  • Basic mailbox setup available
  • Upgraded mailbox options available
  • A more professional customer-facing setup

SEO & Domains

All websites are built with strong SEO foundations, but domain registration is kept separate because domain prices vary depending on the name and extension.

  • SEO-friendly structure and setup included
  • Metadata and page hierarchy considered
  • Domain registration billed separately
  • You retain ownership of your domain

Professional email OPTIONS

We can help you create a more professional setup with email addresses using your own domain. A basic mailbox may be suitable for lighter use, while upgraded mailbox options are available for businesses that need more storage, higher sending limits, and additional features.

Basic Mailbox

Suitable for lighter day-to-day use and simple business communication.

  • 1 GB storage per mailbox
  • 1 forwarding rule
  • 1 email alias
  • 100 emails per day per mailbox
  • Up to 100 mailboxes per domain

This can be a good fit for smaller businesses that mainly need a professional branded email address without heavier usage requirements.

Business Mailbox Upgrade

A stronger option for growing businesses that need more capacity and flexibility.

  • 10 GB storage per mailbox
  • 10 forwarding rules
  • 10 email aliases
  • 1000 emails per day per mailbox
  • Advanced protection and cleaner webmail experience

From £5.99 per mailbox / month

Premium Mailbox Upgrade

Best for heavier use, larger teams, or businesses that want more advanced tools and higher capacity.

  • 50 GB storage per mailbox
  • 50 forwarding rules
  • 30 email aliases
  • 3000 emails per day per mailbox
  • Advanced protection, AI tools, and read receipts

From £8.99 per mailbox / month

Booking systems need ongoing care too

If your website includes a booking form or a more advanced booking system, support becomes even more valuable. As your services, timings, pricing or payment preferences change, the system may need refining too.

We can help with deposit settings, full payment options, changes to service flows, booking system support, small improvements to the customer journey and general management of the system over time.

This is one of the main reasons our booking clients stay on a support plan — it keeps the whole setup practical, current and properly looked after.

VIEW BOOKING SYSTEMS
Managing a booking system

Support PLANS

Choose between website support plans for standard websites or more advanced booking and ecommerce systems.

These plans are suited to brochure-style and content-led websites that need website hosting, updates and ongoing website support, but do not rely on more complex booking or ecommerce functionality.

Hosting Only

£15 / month

For clients who simply need reliable hosting without ongoing content updates or active support.

  • Secure website hosting
  • Basic technical upkeep
  • Suitable for stable websites
Best for clients who do not need regular changes but still want their website hosted properly.

Essentials

£25 / month

For small brochure websites that need dependable hosting, occasional updates, and peace of mind.

  • Hosting included
  • Minor text and image updates
  • Basic checks and support
  • Professional email setup where needed
Ideal for smaller websites that do not change often but still need looking after.

Managed

£75 / month

For larger websites or more active businesses that want continued improvements and priority support.

  • Hosting included
  • Ongoing updates and improvements
  • Priority support
  • More involved technical and content help
  • Suitable for more tailored builds
Best for clients who want a more hands-on ongoing service rather than occasional updates only.
Booking system websites and ecommerce websites need a higher level of ongoing support, testing and management, so these website maintenance plans are structured separately.

Hosting Only

£15 / month

For advanced-function websites where hosting is needed but ongoing booking or ecommerce support is not included.

  • Website hosting
  • Hosting environment for advanced site builds
  • No ongoing ecommerce or booking support
A baseline option for advanced sites where the client only wants hosting, not active management.

Essentials

£35 / month

For smaller booking or ecommerce websites that need light monthly support and routine oversight.

  • Hosting included
  • Minor product, service or availability updates
  • Routine maintenance for booking or ecommerce setup
  • Light troubleshooting
A good fit where advanced features exist but support demand should stay limited.

Managed

£95 / month

For business-critical booking or ecommerce websites that need stronger ongoing care and priority handling.

  • Hosting included
  • Priority maintenance queue
  • Faster support turnaround
  • Broader ongoing support for key site functionality
Best for complex managed websites where performance, uptime, and continued refinement really matter.

Frequently ASKED

A few quick answers to the questions clients often ask about support, hosting, email, and ongoing website costs.

Is hosting included in the monthly service cost?

Yes — hosting is included in our monthly support plans. We feel this keeps things simpler and gives clients a more complete service. We can also offer a hosting-only option for clients who do not need ongoing updates.

Do you offer professional email addresses using my domain?

Yes. We can set up email addresses using your domain, such as hello@yourdomain.co.uk. A basic mailbox setup may be suitable for lighter use, and upgraded mailbox options are also available for businesses that need more storage, higher sending limits, and additional features.

Is SEO included?

We include SEO foundations, meaning your website is built with clean structure, sensible hierarchy, and metadata in mind. Ongoing SEO work or campaigns would be discussed separately if required.

Is the domain name included in the monthly cost?

No — domain registration is kept separate because domain prices vary depending on the name and extension. Keeping it separate also helps ensure the domain remains clearly owned by you.

What happens if I need updates later?

That is exactly what the support plans are for. You can request changes as needed, and we will handle them for you rather than leaving you to update the site yourself.

Do booking systems need a support plan?

In most cases, yes. Booking systems tend to need more active management over time, especially if your services, pricing, or payment settings change.

Black Pastel

Want your website PROPERLY LOOKED AFTER?

If you want a clear, reliable website support setup with hosting, updates, website maintenance and ongoing help all in one place, we would love to talk through the right plan for your website.