Black Pastel | Artisan Website Solutions
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Questions answered

FAQs

Helpful answers about monthly websites, bespoke design, booking systems, ecommerce, payments, launch times and ongoing website support from Black Pastel.

Websites · Payments · Booking Systems · Support
Monthly websites from £35
No payment until launch
Built around real business needs
Support beyond the build

Clear answers before you start

Choosing a new website, booking system or support plan can raise a lot of questions. This page covers the most common things businesses ask before working with Black Pastel.

Monthly websites

How much do monthly websites cost?

Monthly websites start from £35 per month for selected website routes. The exact plan depends on the type of website, the level of support and the features your business needs.

What is included in a monthly website?

A monthly website usually includes a professional hosted website, ongoing support and maintenance, a client area login and selected editable sections depending on your route.

The editable areas are planned by Black Pastel as part of your website route, so the site remains structured and easy to manage.

Is a monthly website a template?

The monthly website route uses curated style directions and planned website routes to make the process clearer and more affordable, but the finished website is still customised around your business information, imagery and content.

Can I add more features later?

Yes. Monthly websites are designed to give businesses a strong starting point, with room to grow into booking systems, ecommerce, back office tools or additional pages where needed.

Payments and subscriptions

Do I pay before my website is live?

No. For monthly website plans, your payment details are saved securely through Stripe, but the subscription is not started until your website is live.

Why do I enter payment details before launch?

This helps keep the setup process smooth and confirms the chosen plan before the build begins. Your details are stored securely through Stripe so the subscription can start once the website is approved and live.

Can I choose monthly or yearly payments?

Yes. Monthly website plans can be paid monthly or yearly. Yearly payment options are designed to offer a saving compared with paying month by month.

The website process

How quickly can my website go live?

Monthly websites can usually be live within 7 days when the required content is supplied promptly and the project is straightforward.

What do you need from me?

The most useful things are your business details, services, prices, contact information, images, logo, colour preferences and any wording you already have.

If you do not have everything ready, we can still help you work through what is needed.

Can you redesign my existing website?

Yes. Website refreshes are available for businesses that already have a site but need it to look clearer, feel more polished and better reflect the business now.

Booking systems

Do you build booking systems?

Yes. Black Pastel can build accommodation booking systems, appointment booking systems and bespoke booking systems for businesses that need more control than a simple form.

What is the difference between appointment and accommodation booking?

Appointment booking is usually for services, time slots, consultations, salons, studios, clinics and similar businesses. Accommodation booking is for stays, dates, nights, availability, deposits and guest details.

What is a bespoke booking system?

A bespoke booking system is built around a more custom workflow. It may include manual approvals, staged payments, unusual rules, group sessions, member-only bookings, complex pricing or custom back office controls.

Support and updates

Do you provide support after launch?

Yes. Support and maintenance are an important part of the Black Pastel approach, especially for monthly website plans. This helps keep your website accurate, secure and working properly.

Can I update parts of my website myself?

Selected editable sections can be included depending on your website route. For example, a service business might have editable services or gallery areas, while an independent maker may have gallery and event/location updates.

What if I need something that is not listed?

If your project does not fit neatly into one of the main routes, you can ask about a bespoke website, bespoke booking system or custom back office tool.

Monthly Websites

See what is included in the monthly website offer, including hosting, support, back office access and editable sections.

What’s Included

Customer Payments

Learn how customer payments can work through booking systems or ecommerce features, including secure payment handling and online checkout flows.

View Customer Payments

Website Benefits

Learn why a professional website gives your business more clarity, confidence and control online.

View Benefits

Woodlands Case Study

See how a custom Black Pastel website and booking system helped support a real accommodation-led business.

View Case Study
Still unsure?

Ask about your project

Whether you are ready to start or just want to understand the best route for your business, send a message and we can point you in the right direction.